Report an issue
Missed bin collection
Do not report a missed bin if:
- You didn't put your bin out before 6.30am on your scheduled collection day.
- Your bin is too heavy or contains incorrect materials (please see the sticker on your bin). Remove any heavy items or incorrect materials from your bin for your next scheduled collection or we won't be able to empty it.
If your bin hasn't been collected by 4pm on your scheduled collection day you may report it as missed. This can be done up to 24 hours from 4pm on the day of the missed collection.
Anything reported after 24 hours will not be treated as a missed collection and we will then collect on the next scheduled date.