Citizens Advice handle initial telephone enquiries about consumer advice issues such as faulty goods or services on behalf of Liverpool Trading Standards.
If you need advice on more complex consumer advice issues or need to make a complaint, Citizens Advice will refer these to the council's consumer advice section, part of Liverpool Trading Standards.
The Citizens Advice website tells you all you need to know about your rights as a consumer and how to deal with consumer problems. Alternatively, we have produced a number of guidance leaflets which you can download below.
Our consumer advice leaflets contain all the practical and legal advice you will need to solve your problem. We have colour co-ordinated them to make it easier for you to find what you need.
The Consumer Direct website and our guidance leaflets should provide all the help and advice you need about how to deal with consumer issues. However, if you do need further assistance, you can:
Please note that we can only deal with consumer advice requests from Liverpool residents or businesses. If you do not live in Liverpool, please contact your own local authority.