Complaints and feedback
Make a complaint about adult services & health
It is very important that we know about any problems. If you tell us what is going wrong, that gives us the opportunity to put it right and to make sure that our systems are improved for the future.
How to complain
You can make a complaint using the following options:
Email your complaint to firstname.lastname@example.org, call Careline on 0151 233 3800 to register your complaint, or write to: Customer Insight and Information Team, Liverpool City Council, Adult Services, Municipal Buildings, Dale Street, L2 2DH.
What happens next?
We will try to address your concerns as soon as possible.
We expect to resolve the majority of our complaints at this point. An officer from the service you have made the complaint about will provide a response to the issues you have raised. We expect to respond to you within 20 working days, but will let you know if our response is likely to take longer.
Local Government Ombudsman
If you are unhappy with our response, you can take your complaint to the Local Government Ombudsman.
151 Dale Street,
Liverpool L2 2AH
Tel: 0300 77 77 007.
Text: 07842 552 878