If you need to make a formal complaint (or perhaps pay our hard-working staff a compliment), then you're in the right place.
Before you start
Have Your Say is for formal complaints, comments and compliments (not 'one-off' service requests). For general service requests, try:
Missed bin collections | Challenge a parking or bus lane PCN | Other issues (e.g. report broken lights, flytipping, potholes, barking dogs etc)
Contact 0151 233 3000 and we'll take the details for you.
Pick up a leaflet from a One Stop Shop
If you've paid us a compliment - thanks! It means a lot and we'll pass it on to our staff.
If things haven't gone so well and you need to complain then:
We will keep you informed if our investigation needs to take longer or if it needs to be handled differently.
If you need to know more, or you'd like to see how we're performing then visit our council information area