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Data protection

What is it?

Data protection ensures that information held about you is processed in accordance with the rights provided in the Data Protection Act 1998. This safeguards and prohibits any non-compliant or unauthorised processing.

Your rights

The Act also gives you the right to:

  • Know what information is being held about you.
  • Know what your information is being used for and why.
  • Know where the information came from and who has accessed it.
  • Request access to your information.
  • Take action to block, rectify, erase or destroy inaccurate data.

Requests for information

You can request access to find out what information Liverpool City Council holds about you.

Social services requests

For requests about social services please write to Customer Insight and Information Team at:

Information Officer
Customer Insight and Information Team
Municipal Buildings
Dale St
L2 2DH
Email: inforequestschildrens&
Phone: 0151 233 2819/4640.

Education requests

For requests about education records, you should make requests to the school concerned.

Document Retention Policy

The Document Retention Policy highlights the type of information we hold and for how long.

Information Commissioner

The Information Commissioner’s Office website provides a wealth of information and documents about data protection, including credit, unwanted marketing and using the law to protect your information, to name but a few.

Liverpool City Council is registered as a Data Controller with the Information Commissioner’s Office and a full account of the reasons for which we process information is available on their website.