All online services
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| Online service | Description |
|---|---|
| Abandoned vehicles | Report an abandoned vehicle to the council and the Merseyside Police Network with a single online form. |
| Adult care - directory of services | Help4me allows you to search for services available for adults with support needs. |
| Air quality today | See the quality of the air in Liverpool now. Shows sulphur dioxide and nitrogen dioxide levels. |
| Archives | Find out more about your family history, the history of your house, street and district, famous Liverpool people and landmarks by using the Liverpool and Merseyside Records office archive. Extensive archives of the City Council and its predecessors, churches, cemeteries, schools, workhouses, families, businesses, trade unions, charities, and societies dating from the 13th century to the present. |
| Benefit fraud | Report benefit fraud anonymously. Find our more about benefit fraud here. |
|
Downloadable form to notify us of a change of circumstances. Please remember that we need proof of the change such as your rent book, payslips etc. | |
| Benefits Calculator | See if you qualify for housing and/or council tax benefit. |
|
Birth, marriage and death certificates | Use these forms to request a copy of the relevant certificate. There will be a charge for this service. For more information visit the certificates page. |
|
Business rates relief | There are a number of relief and reduction options available to businesses that pay business rates. See our relief and reductions page for more information. |
| Change of address | Notify us of your change of address and we will update our records across the council. |
|
Childcare | Request assistance with finding childcare online, or view general information and guidance. |
| Children and young people (services for) | Help4Me - allows you to search for services available to children, young people, families and professionals. |
| Consultations | We believe that everyone should have an opportunity to have their say on issues that affect them and this site brings together the consultation work that is currently in progress, as well as information on past projects, to assist in this process. |
| Council tax account | View you council tax account online |
|
Council tax discount forms
| Council tax rates are based on two adults living at a property. For more information on discounts please see our discounts page. |
| Councillors, decisions, meetings and minutes | Database of councillors, committees, meetings, minutes and key decisions. Find your local councillor, surgery times, contact information and register of interests. See what committees they are on and other appointments they hold. |
| Courses | Find courses in Liverpool using our course finder. |
| Disabled Access Guide (Disabled Go) | Online information resource providing free detailed access information about hotels, cinemas, restaurants, council offices, libraries, sports centres, train stations - all kinds of shops and services. Information on over 1,000 Liverpool venues is included. |
|
E- billing | Apply to receive your bills electronically. |
|
Education grants/awards |
An award is a form of benefit given to pupils or parents who may face financial hardship whilst in education. For more information see our education grants page. |
| Election results | Detailed results by party or by ward. Updated live on election nights. |
| Electoral registration | If you live in Liverpool - and you don't need to make any changes to your form, you can register your details online. |
| Energy calculator | Get an energy efficieny report for your home. |
|
Events
| Find out about the latest exciting events in Liverpool. |
| Every Blog Matters (Blog for young people) | This Blog is a place where you can share your thoughts with other people your own age. |
| Food hygiene scores for local take-aways, cafes and restaurants | The food hygiene score for restaurants, takeaways and other catering premises is published on the internet as a star rating. This gives consumers the ability to choose where to eat based on the hygiene of the premises. |
| Food safety concerns | Complain about food that was bought or made in Liverpool. Find out more about food safety. |
| General feedback (Have Your Say) | Online form for comments, complaints and compliments. This is know as 'Have Your Say'. Find out more about the Have Your Say process here. |
| Highway, environment and recycling issues |
You can use a single online service to apply for:
|
| Housing benefit account | View you housing benefit account online |
| Land and Property Search (follow the onscreen links for citizens or conveyancers) | Applicant conveyancers can submit property search (land charge) requests online. Searches are requested via NLIS and can be communicated to the Mines Agency and Environmental Agency at the same time. |
| Library catalogue | Search for and reserve library items or renew your current loans. Chat to a librarian online with the Peoples' Network Enquire service. |
| Library membership | Apply for (or renew) library membership online. |
| Licenses, Permits and Registration | Licensing information and forms |
|
Local Organisations
|
Tools and services to help you find local organisations. |
| Maps (interactive) | Zoom in and out to on our One Stop Shops or Kiosks using our interactive maps. |
| Older people (information for) | Fiftyplus - a website for older citizens developed in conjunction with Age Concern. |
|
Pay online | Pay online now. It's quick, secure and easy. |
| Parking contravention notice (PCN) | Make an informal challenge against a parking fine. |
|
Planning and property Planning applications (Planning Explorer) Land and Property Search (follow the onscreen links for citizens or conveyancers) Applicant conveyancers can submit property search (land charge) requests online. Planning wizard Propertylink | Various tools and services to assist with planning and property. |
| Planning permission | Create a planning application and send it electronically. |
| Property - council (Propertypool) | Lettings scheme for council and Registered Social Landlord Properties (houses, flats etc). Customers can view properties available to let. |
| Rangers events booking |
The Ranger Service runs a number of events and activities in Liverpool's parks and green spaces. Use this online service to book a place on any of the Ranger's Events, or contact Liverpool Direct on 0151 233 3007. |
| Recycling packs |
Abitibi Consolidated Recycling Europe (ACRE) will collect material from your kerbside for free. To take part, you need to order a recycling pack. More information about recycling. |
|
Regeneration projects (BigDig) Big Dig website | Liverpool's Big Dig is under way. It is one of Europe's biggest regeneration programmes, creating 14,000 new jobs and investing £3bn in the city's redevelopment. It brings together all the major regeneration projects taking place throughout the city. |
| Registration of food premises | It is a statutory requirement to register premises used for a food business. See our food licensing page for more information. |
| Taxi drivers | Complain about a taxi driver or taxi licensing issue. |
| Trading standards | Complain to trading standards. |
|
Traffic information |
BigDig website. Liverpool is investing more than £3bn over the next decade in the renewal of its infrastructure and the regeneration of its community. Search for street works in your area using our streetworks database. |
| Travel information (Journey Planner) | Bus, coach, train, ferry - joined up public transport information. |
|
Apply for a school place online. h | |
| Schools and colleges | Find your nearest school. |
| Whistleblowing - Referral | Whistleblowing is a procedure designed to allow employees, councillors and members of the public to express any concerns they have with the council and to do so without fear of victimisation, discrimination or disadvantage. |
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