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Careline

Liverpool's social care contact service

The Careline Service is the front door for all social care enquiries and referrals from both the public and professionals. We can help with all issues relating to children, adults, homeless and those at risk of homelessness. You can contact us  24 hours a day, 7 days a week.

Adult services: Call 0151 233 3800 (e-fax: 0151 225 2275) or submit a non-urgent enquiry online. 

Children's services: Call 0151 233 3700 or submit a non-urgent enquiry online.

Careline adult services

We provide the following adult services:

Safeguarding adults

Every adult has the right to be treated with dignity, have their choices respected and live a life free from fear. If you are or know an adult who is at risk you can tell us about your concerns by calling 233 3800 or contact the police on 709 6010 or 999 in an emergency.

Care Act 2014 - If you are currently receiving care and support

If you receive care and support, or you are a carer, you could benefit from changes as a result of the Care Act. Find out more.

Care and support assessment needs

A needs assessment gives us an opportunity to look at a person's needs and work with you to put in place the best care and support. You do not have to pay for a needs assessment.

You, a family member, friend or advocate can contact Careline to arrange an assessment.

Professionals: Request an assessment online

Occupational Therapy

An occupational therapy assessment is designed to look at your current home environment and make suggestions about any aids or adaptations which would help you live independently in your own home.  If you feel that you or someone you know would benefit from a referral, find out more, call Careline on 233 3800, or:

Request an occupational therapy assessment online 

Support for carers 

You can request a carers assessment so we can offer you help, even if the person you support does not have any formal care. Find out more about carer's assessments and what we can do to help.

Housing Options Service

We can help with any housing and homeless issue, from advice for tenants, landlords and owner occupiers about rent arrears, possession orders and eviction issues, to benefits advice.  Find out more about homelessness issues or if you are at risk of becoming homeless.

Children's services

Careline provide the following children's services:

Safeguarding children

If you feel a child is suffering harm, neglect or abuse, we can investigate and act to protect the child.

If you have a concern about a child please contact Careline on 233 3700 or the police on 709 6010 or 999 in an emergency.

A family under stress

We can offer support and advice and help families access support from other services.

A child who is seriously ill or disabled

We can arrange an assessment of the child's and family's needs and provide support.

Professionals

Professionals can complete a Multi Agency Referral Form (MARF).

You can also access an Early Help Assessment Tool (EHAT), the multi agency early help support for children and families.  If it is recognised that a child, children or family may require support from more than one agency, an EHAT may be initiated.

SEND (Special Educational Needs and Disability) - Early Help

Early Help (formerly the Early Intervention Service or Fusion) aims to promote inclusion for all disabled children, including:

  • Advice, consultation by telephone/signposting to relevant service.
  • Tailored support and intervention for the child (which may include short breaks, direct payments, after school and holiday provision).
  • Support for sleep difficulties, or any other concerns about the child's development.
  • Carer's Assessments.

Fostering and adoption

Interested in fostering but not sure where to start? Find out more and enquire online.

Interested in adoption but not sure where to start? Find out more and enquire online.

Liverpool Childcare and Family Information Service (CAFIS)

Search for day nurseries, school nurseries and childminders on the Liverpool Early Help Directory as well as other services for children, young people and families.

Please note: Liverpool Families Programme may collect some data to help identify and support complex families. We share this data with the Department for Community and Local Government as part of the National Impact Study. Find out more.