Energy efficiency and fuel poverty

Fuel poverty

What is it?

There are many reasons why people can find it hard to pay their fuel bills and these often become more pressing when the weather gets colder. You might hear this referred to as 'fuel poverty'. Fuel poverty can happen because of:

  • Low income.
  • Expensive or inefficient heating systems.
  • High fuel costs.
  • Poor quality of housing.
  • Lack of insulation in your home.

How to get help

If you think you are living in fuel poverty or know someone who is, there are things you can do if you are worried about keeping warm and paying your bills.

Energy Projects Plus manages the Save Energy Advice Line, offering callers free and impartial advice on energy efficiency around the home, renewable energy and information about the latest grants and discounts available. They also provide referrals for loft and cavity wall insulation, which in many cases can be free of charge. Call free on 0800 043 0151, Mon-Fri 9am-5pm

Health Through Warmth is an RWE npower community initiative that aims to improve levels of warmth, comfort and quality of life for vulnerable home owners who have illnesses made worse by cold living conditions, e.g. heart or lung disease. Any help offered will depend on your circumstances.

Find out more by contacting Janet Hughes on 0151 639 4308 or Robbie McAndrew on 0151 637 3671. Alternatively, you can call the Save Energy Advice Line free on 0800 043 0151

Organisations such as the Home Heat Helpline can advise you on benefits, grants for free home insulation, reduced tariffs and special payment options your energy supplier provides to help those struggling with their fuel bills.

There are also initiatives in place such as Healthy Homes which aims to increase awareness of what can be done to tackle poor housing.

To find out more about these initiatives and other places who can offer support and advice, download our  Fuel poverty advice booklet.

Fuel poverty surgeries

The council's energy and fuel poverty officers are holding fuel poverty surgeries in various locations across the city, including health centres, GP surgeries and libraries.  Residents are offered advice on issues around fuel poverty, including energy efficiency, social tariffs, switching fuel suppliers and more.

Residents are also referred to partner organisations when appropriate.  For further information about the surgeries or to find out where your nearest one is taking place, please contact us on 233 0264.