We consider you to be homeless if you:

  • Have nowhere to live in the UK or elsewhere.
  • Can’t go home because of violence.
  • Have nowhere you can live together with your family.
  • Have somewhere to stay, but it’s not reasonable for you to do so.
  • Have a home which is a boat or mobile caravan but you have nowhere to put it.
  • Have been issued with a notice to quit, a possession notice or eviction warrant.
  • Have been living with friends or relatives and been asked to leave.

If you are threatened with homelessness you can contact the Housing Options Service by calling into any One Stop Shop, or by phoning Careline on 0151 233 3800 (Freephone 0800 731 6844).

You should seek help as soon as you think there is a possibility that you may be made homeless. It is also important to contact the service as early as possible during the day if you have nowhere to stay - 4pm or 4.30 pm will usually be the latest possible appointment time.

If you are contacting us about an ongoing enquiry, please call 233 3044.

In an emergency

If you cannot be seen in office hours and can’t wait until the next working day, please call Careline on 0151 233 3800 (Freephone 0800 731 6844).

Careline will tell you if the council has a duty to provide you with temporary accommodation. If this is the case, they will arrange overnight accommodation and an interview with the Housing Options Service the following day.

Support agencies

You can also get advice and support from:

The Whitechapel Centre
Langsdale Street, Liverpool 3 8DY
0151 207 7617 (during the day).
email: info@whitechapelcentre.co.uk

Elsewhere on the web

Contact us