You can make an informal challenge online, or write to us at Parking Services, PO Box 981, Municipal Buildings, Dale Street, L69 1JB within 28 days of receiving the PCN.
You cannot make an informal challenge if you have already received a Notice to Owner - instead you may make a formal challenge (see below).
If your informal challenge is accepted you won't have to pay anything. If we reject the challenge, we’ll write to you and tell you how to pay or how to follow the appeals process (see ‘Want to appeal?’ below).
Please note that the 50% reduction for payment within 14 days may be lost if your informal challenge fails, or is received too late.
If you haven’t paid your fine or made an informal challenge within 28 days, an NtO will be posted out to the registered keeper of the vehicle.
At this stage you can make a formal challenge online or in writing to Parking Services, PO Box 981, Municipal Buildings, Dale Street, L69 1JB, citing one of the reasons listed in the grounds on which a formal challenge can be made. Your challenge must be received within 28 days of the date on which the NtO was served.
Your challenge will be investigated and we will write to you to let you know the outcome within 56 days of receiving it.
If we reject your formal challenge and you still wish to dispute the PCN, you can appeal to the independent Traffic Penalty Tribunal (TPT). Details of how to do this are also printed on the rejection letter sent out to you.