Telecare alarms and equipment

What is telecare?

Telecare is a range of equipment that helps vulnerable people live safely and independently in their own homes. It can support people who are living with dementia or who have a physical and/or sensory impairment. Telecare can also be used by people who are living with the threat of domestic violence.

How does it work?

Telecare offers a range of sensors which can monitor many different activities in the home. As well as offering reassurance if someone has fallen, they can also monitor whether someone has unexpectedly left the house or if they have been out of bed for a long time. They can also monitor carbon monoxide levels and detect water leaks.

The unobtrusive wireless sensors are placed around the home and are connected to a base unit. If an alert is sent, an operator can speak to the person via the base unit and, if needed, contact a family member or the emergency services. If no family or friends live nearby Liverpool City Council works with Local Solutions to offer a home response service.

A landline is now no longer essential for telecare installation as sim-card mobile technology can also be used.

Can telecare support me?

Telecare can be considered for anyone who needs support to continue living safely and independently in their own home.

You do not have to have eligible needs or have a needs assessment to receive telecare.

How to apply

Contact Careline if you think that telecare can help you or someone for whom you care.  Careline will arrange for a telecare assessment to be carried out by a social worker. If telecare is suitable we will then set a date for our provider, Riverside Group, to install the base unit and sensors. 

Do I have to pay?

No. The telecare service is currently free of charge to all users, however this is subject to review.