Do I need to pay for care?

Select an option from below and we'll tell you what the right process is for your enquiry. Our phone lines do get busy and we advise you to call us only if your enquiry is urgent.

We are not excluding the careline number here, but ideally need to know in what circumstances a phone call is absolutely necessary as we don't want to encourage it as the first point of contact - so in the list below, there will be a 'contact us about something else' which would include the phone number, for things that wouldn't necessarily be covered by any of the online processes etc....I just need to know what types of things they would be? Also, the list below isn't final - so if there are other things we could include that we don't currently have content on the site for, let me know and we can include it.

Your next steps

Do I need to pay for care?

Whether you need to pay for care or not depends on your financial circumstances. After we have assessed your care and support needs and a care plan is in place, we will do a financial assessment to see how much, if anything, you can contribute towards the cost of your care.

See our care payments and charges section for more information.