Get help from adult social care

Support enquiry for adult social care

If you or someone you know is eligible for support from adult social care, an initial support enquiry will help us decide what the next steps should be.

If you are a health care worker, GP or other professional acting on behalf of a customer, you must submit a professional needs assessment referral – do not submit an initial support enquiry.

The support enquiry is not an assessment - it will help us to decide if you need a full care needs assessment or identify other options.

You may not need to complete a support enquiry if the following applies to you or the person you care for:

Before you start a support enquiry

The things we'll need to know include:

  • Personal details, such as your name, date of birth and address.
  • Daily life tasks and how you manage your routine - such as personal care, mobility, medication and meals
  • People you're in regular contact with - such as family, friends or professionals such as your GP
  • Getting out and about - do you have people to support you, or aids/adaptations to help you get around
  • Health - if you're in good health or have any medical conditions
  • Finances - if someone has power of attorney, we'll ask for their details. We won't ask for information about your finances at this point.

The support enquiry form should take no longer than 10 minutes to complete. You can complete this yourself, or a family member or friend can do this for you. 

You can also call Careline 24 hours a day, 7 days a week on 0151 233 3800. Our phone lines do get busy so you may prefer to refer online.

Complete a support enquiry online

If you are submitting an enquiry on behalf of someone, you must have their permission if they have capacity to make decisions about their care.

Complete a support enquiry form

This will link to support enquiry form when built in LL......

Read our privacy notice which tells you how we use your data.

What happens next?

We aim to review your enquiry within 14 days and let you know what happens next. This might include:

  • Arranging a full care needs assessment to work with you and put in place the best help and support.
  • Discussing other options if we don't think a full care needs assessment is necessary. This might be a referral to occupational therapy, Telecare or other service.
  • Signposting to local services and ways you might find funding to pay for them, if you are not eligible to receive support from us.