Get help from adult social care

When to call Careline

The Careline call centre is available 24/7. However, our phone lines do get busy and we advise you to call us only if your enquiry is urgent so our advisers can prioritise the most high risk cases.

When to pick up the phone

Call Careline on 233 3800 to:

Report an urgent safeguarding concern

Call us if you believe that an individual is at serious risk of harm which will require a response within 48 hours. If a person is at immediate risk call the police on 707 6010 or 999 in an emergency. All other safeguarding concerns should be reported online:

Urgent reviews or change in circumstances

This may include urgent increase in package of care