Professionals: Adult social care referrals and resources

Professionals: Report an adult safeguarding concern

This process is for professionals such as care providers, GPs or clinicians to report a safeguarding concern for an adult who you believe has care and support needs, is at risk of harm and who you feel is unable to protect themselves because of those needs.

In an emergency

If a person is at immediate risk of harm and an urgent response is required please contact the police on 709 6010. Dial 999 in an emergency or where there is any indication a criminal act has occurred.

If you need to report an urgent safeguarding concern and believe that an individual is at serious risk of harm which will require a response within 48 hours, please call Careline on 233 3800.

Other concerns

For all other concerns please use the adult safeguarding form below as soon as possible after the concern is identified, and where possible, after you have notified the individual of the actions you are intending to take.  We will respond within 5 days.

Is it a safeguarding concern?

Before making a referral, please refer to the Liverpool Safeguarding procedures and when to report a concern. [this will be replaced by the matrix when signed off]

If you are a contracted service provider working on behalf of the council and need to report incidents which pose a risk to service users, staff or members of the public, refer to the incident reporting procedure and form. Do not use this safeguarding form.

Before making a referral

  • Have you discussed your concerns with the person and sought their feedback?
  • Are you sure that a safeguarding concern is a proportionate response?
  • If appropriate, have you notified the responsible organisations or agencies with immediate responsibility for ensuring the safety of the person?
  • Have you done all you can within the boundaries of your profession or professional code of practice and organisational requirements to prevent harm or further harm occurring?

Things we need to know

When you report your safeguarding concern, you will need to tell us:

  • Why you are concerned - what type of abuse do you feel has occurred or is at risk of occurring.
  • Why you believe the individual has care and support needs.
  • Whether the individual is aware that you are contacting Careline, their views in relation to this and what they would like to happen as a result.
  • If you have not discussed the referral, your reasons for not doing so.
  • The name, date of birth and address of the adult at risk.
  • Whether anyone lives with them including children, relatives or carers and, where possible, any contact details.
  • If they’re getting help from any other organisation.
  • The individual's GP details and address if known.
  • Any known details of alleged perpetrators.
Providing this information will enable the team to review and prioritise concerns reported. However, we may need to speak with you to request additional information if needed, so please ensure you provide details of how and when best to contact you.

This form should take approximately 15 minutes to complete.

Read our privacy notice which tells you how we use your data.

Make an adult safeguarding referral (this will link to new safeguarding form when done)

What happens next?

We will review the information you have provided and consider if we need to ask you further questions to support our decision making. If we do need further information we will contact you within 48 to 72 working hours.

When we are in a position to decide on the most appropriate response, this will include a safeguarding enquiry, assessment, review or signposting.

Definitions of abuse