Representing someone who needs care and support

How to be involved in decisions about someone’s care and finances, whether they have mental capacity or not.

The ways you can represent someone depend on whether they have mental capacity or not.

Making care decisions

If a person has the mental capacity [link to mental capacity page] to make their own decisions, we can only give them care and support if they agree to it.

Even if you contact us on their behalf, we’ll still need to talk to them to check they agree with any decisions and sign documents themselves.

If you are concerned about them losing mental capacity in the future, it’s a good idea to get them to grant you power of attorney for health and welfare. This means you can make decisions for them in the future, if they are no longer able to make decisions for themselves.

If a person lacks mental capacity, you can make decisions for them if you:

If you do not have either of these, we will act in their best interests to make sure their needs are met.

Making financial decisions and paying for care

If a person has mental capacity and wants you to manage their money and how they pay for care, they can:

If a person lacks mental capacity, we can’t carry out a financial assessment or provide help to pay unless someone can legally represent them.

You can only make financial decisions for them if they have: