Payments and charges
A financial assessment is a means test to see how much you can afford to pay for your care. If the amount of money you have is not enough, you may qualify for help to pay for your care.
When we do a financial assessment we must follow rules set out by the government in the Care Act 2014.
Financial assessments are free and can be done in person, by post or email.
How to get a financial assessment
You must have a care needs assessment that shows you should get care and support at home or live in a care home.
After your care assessment, a social worker will refer you for a financial assessment. Your care will start when you need it, even if you are waiting for your financial assessment.
We will let you know if your financial assessment will take place in person. Or we might send you the forms to complete and send back by post or email as soon as you can.
During the assessment
We will need proof of your income and savings, so please have this information available:
- bank accounts including current, deposit and special investment accounts
- building society accounts
- Post Office and national savings accounts
- Premium Bonds
- stocks, shares and unit trusts
- money owed to you by third parties
- benefit books or recent benefit award letters from the DWP (Department for Work and Pensions
- details of any property or land you own
- other savings
Someone to help
You can have a relative, friend or other representative with you during the assessment, or to help you complete the form if we have sent it to you.
Or you can ask for help and support from an independent advocate.
If a person has lost mental capacity we cannot do a financial assessment unless there is someone who has the legal right to manage their money and represent them.
What happens next?
When the financial assessment is complete, we will write to you to confirm how much you can contribute to the cost of your care, if anything. This will normally take about four weeks.
We will reassess each year to recalculate the amount. If your circumstances change before the year is up, we will ask to make a reassessment.
You can request a reassessment at any time by completing a care payment enquiry.
You will receive a statement every four weeks telling you about the care you receive and any payments made during that time. It will also state your opening and closing balance.
What if I don't agree with how much you ask me to pay?
What if I refuse or don't pay my care charges?
Can I refuse a financial assessment?
I need help completing the financial assessment form
How do I work out what I have to pay?
Will my spouse or partner's finances affect how much I pay?