I have received a letter saying my account is in arrears - what do I do?

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I have received a letter saying my account is in arrears

In the first instance check your bank statement and care charging to make sure you have made the agreed payments. You should also check that you are using the correct swipe card reference number.

Payments made in the last three weeks may not show on your recent care charge statement.

If you need to discuss this further complete a care payment enquiry for a call back from the charging team.

Complete a care payment enquiry