I've been charged for care I didn't receive

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Your next steps

I've been charged for care services I didn't receive or no longer use

Speak to your care provider in the first instance, whether this be home care, day centres or community transport.

If the matter isn't resolved on your next statement, make a care payment enquiry and the social care charging team will investigate.

You should also make a care payment enquiry to let us know if you no longer use a service or you may still be charged.

Make a care payment enquiry