Help with EU settlement scheme applications

We are sorry but the council is unable to offer advice or help with your EU settlement scheme application.

However, if you are vulnerable, do not have access to the internet or need help filling in your online application form, there are a number of ways you can find free help.

Help with your online application

If you need help completing your online application you use the government's assisted digital service

Call 03333 445 675 or text 'VISA' to 07537 416 944 during these hours: Monday to Friday: 9am-6pm or Saturday: 9am-4pm.

Please note: This service cannot offer immigration advice.

Support from Citizens Advice Liverpool

The people listed below can get free support from Citizens Advice Liverpool:

  • young people leaving care
  • members of the Gypsy, Roma or Traveller community
  • people who are in ill health or have a disability
  • older people
  • victims of domestic abuse

To arrange an appointment please call 0151 522 1725 or email euss@caliverpool.org.uk.

Support from Migrant Help

The people listed below can get free support from Migrant Help:

  • members of the Gypsy, Roma or Traveller community
  • homeless people
  • people who are in ill health or have a disability
  • older people
  • victims of domestic abuse
  • victims of modern slavery or human trafficking
  • young people leaving care

To get support you can drop into one of the centres below on the day and times given:

  • Every Wednesday 10-4pm: Kensington Community Learning Centre, 291-299 Kensington, L7 2RG 
  • Every Tuesday 9-4pm: Granby Toxteth Development Trust, 129d Lodge Lane, L8 0QF.

Support from the Whitechapel Centre 

The Whitechapel Centre is able to offer support to people who are facing homelessness, do not have anywhere they can live or are living in unsuitable accommodation. The centre also has multilingual workers.

You can get free support by:

  • Calling 0151 207 7617
  • Using live chat on the Whitechapel Centre website  (available Monday to Thursday from noon-5pm, or Friday from noon-4pm).
  • Dropping in to the centre on Langsdale Street, L3 8DT (Monday to Saturday 9am-5pm).

Free legal help from Settled

Settled offer free legal help to people whose cases are more complex. Email info@settled.org.uk.