Business continuity

Business continuity

What is it?

Business Continuity Management (BCM) is about preparing business for potential incidents and identifies how organisations manage risks to ensure they can continue to deliver essential services in the event of an emergency, or during a disruption of normal day-to-day activities.

Having a robust Business Continuity Plan (BCP) containing all the information you need during and following an incident such as contact details and action cards.  It will help you to respond and recover more effectively and efficiently, ensuring that customers, your brand, reputation and key activities are maintained, as well as your long-term business survival.

Having a well rehearsed plan is about having the right people, making the right decisions and taking the right actions at the right time.

Helping local businesses

The Civil Contingencies Act 2004 places, amongst other duties, a statutory responsibility on local authorities to promote business continuity to all businesses and voluntary sector organisations within their boundaries.

The council's Emergency Planning Unit has produced a booklet to fulfil that duty. This helps organisations to become more resilient, and helps Liverpool to remain as one of the UK's leading business and investment locations.

Resilient Liverpool – Business Think Tank

Resilient Liverpool is a business sector think tank which works to improve business resilience and business continuity for SME’s and larger organisations.

Membership of the think tank is open to all commercial, public and voluntary sectors. Free to join, the think tank is chaired by Councillor Gary Millar.

All members are welcome to contribute to the discussion and the development and delivery of good resilience practice. Through its networks, the think tank is sharing existing knowledge and enabling innovative ideas such as using contemporary technology that can assist and support businesses large and small.

All members are asked to actively promote and champion resilience and BCM good practice within their own respective sectors.

The Resilient Liverpool concept and mission will also be established and supported through themed seminars, workshops and a free training programme for think tank members.

The Liverpool City Centre Strategic Investment Framework 2012 (SIF) refers to the Resilient Liverpool business forum as one the initiatives listed under the interlocking investment-led themes of job growth and wealth creation. As such the forum will play its part in supporting those wider SIF initiatives to ensure that the socio-economic benefits are realised.

How to join Resilient Liverpool

To join Resilient Liverpool, email your contact details to or alternatively join our Resilient Liverpool Group on Linked In.

You will then receive information on free professional training opportunities and themed events which will assist you in taking steps to making your business more resilient as well providing excellent networking opportunities.

Business continuity in the council

The council has its own Corporate Business Continuity Plan covering a strategic level response for the whole of the council should a major incident affect a multi-business unit location.  The plan would be invoked to quickly get key services up and running if, for example, an office is out of action for a number of days due to flooding.

Want to know more? 

For more information about business continuity, contact 225 6008 or email

City centre emergencies - evacuation zones

We have produced a zoning map for local businesses. It ensures that details of any incident, along with necessary information, can be given to people in the city centre.

You should make sure that your staff are aware of the zones and your position within the and place it in a prominent position.  The zoning map should be used as part of your own emergency contingency plans.

What if an evacuation of my zone is required?

Implement your building evacuation plan immediately.  Your plan should include:

  • How you will ensure that all staff are aware of your plan.
  • Identify staff with specific responsibility for building evacuation.
  • Identify appropriate fire assembly points, a safe distance from your building.
  • Identify bomb assembly points in adjacent zones to yours, and possibly an assembly point outside the city centre.
  • Establish how to alert your staff and visitors of the need to evacuate, and chosen assembly points.
  • How you will ensure that all staff can reach the assembly point.
  • Create specific procedures to help staff and visitors with disabilities.
  • Establish how you will account for all your staff at the assembly point.
  • Decide how you will communicate with your staff whilst they are out of your premises.
  • Regularly test your evacuation plan.