Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Misleading and aggressive practices: rights to redress
• Conned by phone fraud?
• Conned by dating, health, psychic or work scams?
• Unfair terms in consumer contracts and notices
• Supply of digital content: your consumer rights
• Supply of digital content: what to do if things go wrong
• Unfair trading practices
• Guarantees and warranties
• Homeworking schemes
• Hiring goods
• Gas and electricity competition
• Environmental claims
• Keeping pigs as pets
• Problems with flights
• Holidays and travellers with disabilities
• Rail travel: your rights
• Holidays
• Timeshares and holiday clubs
• Product safety in rented accommodation for tenants
• Agents and agencies
• Problems with purchases overseas: who to complain to and who can help
• Look before you rent
• Distance marketing of financial services: your rights
• Conned by competitions?
• Responsible animal / pet ownership