Coronavirus - benefits advice and support

Benefits and support provided by Liverpool City Council

Urgent financial support

If you need urgent financial support you may be entitled to help from the Liverpool Citizens Support Scheme. Details of the scheme including who can apply and how to apply can be found under our Benefits - help in a crisis section.

Council Tax reduction for low income families

Government has confirmed Council Tax for low income homes already on a reduced bill will be cut further. The maximum cut will be £150 per household, and where a bill is already below £150 it will be reduced to zero. New bills will be issued to these Liverpool homes as soon as possible. Find out more about this reduction

Housing Benefit and Council Tax Support 

We will be doing all we can to continue to pay Housing Benefit and Council Tax Support as quickly as possible to our residents. If you need to contact us about your Housing Benefit or Council Tax Support claim you should do so by email to:

If possible you should also send any evidence or supporting documents that you have been asked to provide to this email address instead of sending them through the post.

Discretionary Housing Payments (DHP)

DHP gives you short-term help to pay your rent when Housing Benefit or Universal Credit does not meet your rent in full.

If you are finding it hard to make up any shortfall in your rent because of the coronavirus outbreak then we may be able to provide extra help with a DHP. Find out more about DHP.

Council Tax payments

The coronavirus outbreak is having a significant impact on our residents and many people may be struggling to pay Council Tax, especially if they have suffered a sudden drop in income.

If you are struggling to pay your Council Tax please let us know by email if possible at You can also use our online services to tell us of changes.

Benefit Maximisation Service

This service  provides a range of benefit advice and support to residents by telephone or email. Please see details on how to make a benefits maximisation referral.

Benefits and support provided by central government

Universal Credit

For full details on coronavirus and claiming benefits please visit the Universal Credit website.

Don’t delay making a benefit claim, even if you think you may be affected by coronavirus. If eligible interviews will take place by telephone. You can apply for Universal Credit online.

If you’re already claiming Universal Credit and think you may have been affected by coronavirus, please contact your work coach as soon as possible. You can do this using your online journal.

Standard allowance in Universal Credit and basic element in Working Tax Credit will increase for one year by £20 per week on top of planned annual uprating.

Statutory Sick Pay

If you cannot work due to coronavirus you may be eligible for £94.25 per week Statutory Sick Pay and if so you will get it from day one, rather than from the fourth day of your illness.

Self-employment Income Support Scheme

This scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next three  months. This may be extended if needed.

You can apply if you’re a self-employed individual or a member of a partnership and you:

  • have submitted your Income Tax Self-Assessment tax return for the tax year 2018-19
  • traded in the tax year 2019-20
  • are trading when you apply, or would be except for COVID-19
  • intend to continue to trade in the tax year 2020-21
  • have lost trading/partnership trading profits due to COVID-19

Find out more about this scheme on GOV.UK

Visiting a Jobcentre

You should not attend the Jobcentre unless directed to do so for an exceptional purpose. People will continue to receive their benefits as normal, but all requirements to attend the Jobcentre in person are suspended.

Assessments for health and disability-related benefit

All face-to-face assessments for health and disability-related benefits have been temporarily suspended. This is aimed at reducing the risk of exposure to coronavirus and safeguarding the health of individuals claiming health and disability benefits, many of whom are likely to be at greater risk due to their pre-existing health conditions.

Support for renters

The government has announced a package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.