Visiting care homes

Following national lockdown starting on Tuesday 5th January 2021, the guidance below is now in place. There are no exceptions to it - even if residents have already received the coronavirus vaccination. If there is an outbreak of Covid-19 in a home, no visits are allowed at all.

How to arrange a visit

You must arrange a visit in advance by contacting the care home - each home should be able to provide you with their visiting policy. One person is allowed per visit but you can have a maximum of two registered visitors. 

Visitors should avoid high risk settings for virus transmission in the week before the scheduled visit. You will be screened and risk assessed before your visit to make sure you have not been exposed to the virus or been unwell. 

Please arrive at the specified time - early visitors may be asked to wait outside to avoid visits overlapping. If you are late, you may not be able to have the visit extended if there are other appointments after you, so please plan ahead if travelling longer distances.

Care homes will support NHS Test and Trace by keeping a temporary record of residents, staff and visitors.

Outdoor visits are also still allowed following social distancing guidance.

What to expect from a visit

Visits will take place behind screens so unfortunately, touching or hugging is not permitted. This follows national guidance to protect those most vulnerable and decisions will be made by the home and the resident's social worker, based on individual risk assessments.

Visiting pods or dedicated space will be used for one resident and visiting party at a time and a floor to ceiling screen will be in place to reduce the risk of viral transmission. Each space will be cleaned between visits.

Doors and windows will be open where safe to do so and ventilation systems that circulate fresh air may be used. If possible, speakers or assisted hearing devices will be used to help communication and reduce the risk of viral transmission.

You must remain seated during the visit and use of facilities, including the toilet, isn't allowed. If a resident is bed-bound and cannot be moved to a visiting area, special arrangements will be made to limit movement around the building.

Testing pilot in care homes

Close-contact visits with PPE following lateral flow tests that were being piloted in some of the city’s homes have now been suspended.