Help for people and communities
Texts offering access to 'lockdown support grants'
Test messages claiming you are eligible for a 'lockdown support grant' with a link to a website have been circulating. This text has not been authorised or sanctioned by Liverpool City Council - do not click on the link or enter any of your personal details. Find out more about benefits and support you may qualify for.
Avoid coronavirus scams
Common Covid-19 scams
Criminals are using the Covid-19 vaccine as a way to target the public by tricking them to hand over cash or financial details. They are sending convincing looking text messages. The NHS will:
- never ask for payment - the vaccine is free
- never ask for your bank details
- never arrive unannounced at your home
to administer the vaccine
- never ask you to prove your identity by sending copies of personal documents
such as your passport
Covid-19 pandemic Twitter 'survey'
A survey scam being promoted via Twitter is offering £25 in exchange for residents' personal details and views on the Covid-19 pandemic. This survey has not been authorised or sanctioned by Liverpool City Council - please do not fill it in and be very careful when giving personal details to any third party.
Free school meal vouchers
Fraudsters are targeting families, emailing parents and carers with messages such as, 'If your child is entitled to free school meals send your bank details to the school and they will help with funding while the school is closed'. The email contains a harmful link for the parents to follow if they want to receive this funding.
Fake healthcare messages
Fraudsters have been emailing individuals, particularly in the healthcare sector using Covid-19 to dupe individuals to hand over personal data.
Fake charity appeals
Fraudsters are seeking donations for supporting Covid-19 victims, fundraising for a cure or for the NHS.
Fake news reports
Fraudsters providing articles about the virus outbreak with a link to a fake company website where victims are encouraged to click to subscribe to a daily newsletter for further updates.
Fake payment update messages
The recipient is sent a text supposedly by their service/phone/internet provider, informing them that their latest bill could not be processed. The text message asks the recipient to tap a link to update their payment information.
Fake 'Good Samaritan' offers
Individuals are offering to do shopping or collect medication and are asking for money upfront and then disappearing.
Fraudsters are visiting homes posing as police officers and health officials to gain entry to homes of the elderly and vulnerable, promising fake corona virus tests or offering to deliver shopping and other essentials in exchange for money.
Online shopping scams where people have ordered protective face masks, hand sanitiser and other products, which have never arrived.
Fake requests for a change to account details or request for a mandate
When someone gets you to change a direct debit, standing order, or bank transfer mandate, by purporting to be an organisation you make regular payments to, for example a subscription or membership organisation or your business supplier.
Fake investment offers
Fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn.
HRMC Fraudsters purporting to be from HMRC offering a tax refund and directing victims to a fake website to harvest their personal and financial details. These emails often display the HMRC logo making it look reasonably genuine and convincing.
Fake appeals for treatment payments
Claiming a relative has fallen sick with the virus and then requesting payment for treatment.
Offering people the opportunity to purchase protective equipment such as face masks online which never arrive. Offering "miracle" cures for coronavirus are being offered but there is no specific treatment for coronavirus.
Offering fake home-testing kits for the virus - these kits are not currently available to buy.
Fake emails to Covid business grant applicants
If you receive an email appearing to be from Direct Gov or GOV.UK requesting personal information about your Covid business grant application, please do not respond - it is a fake account. Business grant schemes are being managed locally and all communication will come directly from a Liverpool City Council mailbox.
Illegal lending and loan sharks
People under increased financial strain may turn to short-term lenders for help. The Illegal Money Lending Team want to help stop Loan Sharks taking advantage of people. www.stoploansharks.co.uk
Keep your information safe
Your bank will never ask you for your PIN number or passwords, and, never ask you to move money from your account into another so-called “safe” account.
Don’t click on the links or attachments in suspicious emails or texts.
Never respond to unsolicited messages and calls that ask for your personal or financial details. The DWP will never text or e-mail asking for your personal details or bank information.
HMRC never send notifications of a tax rebate or ask you to disclose personal or payment information by email or text message.
Action Fraud - the fraud reporting centre - and the Police can only know of new scams if you tell them about it. Use Action Fraud’s reporting site.
Spread the word
Make sure your friends and family are aware of where to find out about Covid-19 scams.
Tell vulnerable members of your family about the scams.
Ask them if they have had any contact from potential fraudsters using the scams detailed below. Use Social Media to spread the word about the scams identified by Action Fraud.