National advice and guidance
Avoid coronavirus scams
Common Covid-19 scams
Free school meal vouchers
Fraudsters are targeting families, emailing parents and carers with messages such as, 'If your child is entitled to free school meals send your bank details to the school and they will help with funding while the school is closed'. The email contains a harmful link for the parents to follow if they want to receive this funding.
Fake healthcare messages
Fraudsters have been emailing individuals, particularly in the healthcare sector using Covid-19 to dupe individuals to hand over personal data.
Fake charity appeals
Fraudsters are seeking donations for supporting Covid-19 victims, fundraising for a cure or for the NHS.
Fake news reports
Fraudsters providing articles about the virus outbreak with a link to a fake company website where victims are encouraged to click to subscribe to a daily newsletter for further updates.
Fake payment update messages
The recipient is sent a text supposedly by their service/phone/internet provider, informing them that their latest bill could not be processed. The text message asks the recipient to tap a link to update their payment information.
Fake 'Good Samaritan' offers
Individuals are offering to do shopping or collect medication and are asking for money upfront and then disappearing.
Fraudsters are visiting homes posing as police officers and health officials to gain entry to homes of the elderly and vulnerable, promising fake corona virus tests or offering to deliver shopping and other essentials in exchange for money.
Online shopping scams where people have ordered protective face masks, hand sanitiser and other products, which have never arrived.
Fake requests for a change to account details or request for a mandate
When someone gets you to change a direct debit, standing order, or bank transfer mandate, by purporting to be an organisation you make regular payments to, for example a subscription or membership organisation or your business supplier.
Fake investment offers
Fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn.
HRMC Fraudsters purporting to be from HMRC offering a tax refund and directing victims to a fake website to harvest their personal and financial details. These emails often display the HMRC logo making it look reasonably genuine and convincing.
Fake appeals for treatment payments
Claiming a relative has fallen sick with the virus and then requesting payment for treatment.
Offering people the opportunity to purchase protective equipment such as face masks online which never arrive.Offering "miracle" cures for coronavirus are being offered but there is no specific treatment for coronavirus.
Offering fake home-testing kits for the virus - these kits are not currently available to buy.
Fake emails to Covid business grant applicants
If you receive an email appearing to be from Direct Gov or GOV.UK requesting personal information about your Covid business grant application, please do not respond - it is a fake account. Business grant schemes are being managed locally and all communication will come directly from a Liverpool City Council mailbox.
Illegal lending and loan sharks
People under increased financial strain may turn to short-term lenders for help. The Illegal Money Lending Team want to help stop Loan Sharks taking advantage of people. www.stoploansharks.co.uk
Keep your information safe
Your bank will never ask you for your PIN number or passwords, and, never ask you to move money from your account into another so-called “safe” account.
Don’t click on the links or attachments in suspicious emails or texts.
Never respond to unsolicited messages and calls that ask for your personal or financial details. The DWP will never text or e-mail asking for your personal details or bank information.
HMRC never send notifications of a tax rebate or ask you to disclose personal or payment information by email or text message.
Action Fraud - the fraud reporting centre - and the Police can only know of new scams if you tell them about it. Use Action Fraud’s reporting site.
Spread the word
Make sure your friends and family are aware of where to find out about Covid-19 scams.
Tell vulnerable members of your family about the scams.
Ask them if they have had any contact from potential fraudsters using the scams detailed below. Use Social Media to spread the word about the scams identified by Action Fraud.