Consumer advice and guidance

Citizens Advice handle initial telephone enquiries about consumer advice issues such as faulty goods or services on behalf of Liverpool Trading Standards.

Citizens Advice consumer web pages tell you all you need to know about your rights as a consumer and how to deal with consumer problems. Alternatively, we have produced a number of guidance leaflets which you can download below.

Guidance leaflets

Our consumer advice leaflets contain all the practical and legal advice you will need to solve your problem. We have colour co-ordinated them to make it easier for you to find what you need.

Orange - The law

Yellow - Your rights

Green - How to solve problems

Pink - Credit

Blue - The Trader

Still unsure of your rights?

The consumer guidance on Citizens Advice and the leaflets above should provide all the help and advice you need about how to deal with consumer issues.