Changes to call centre hours
From Monday 20th July our call centre will be open Monday to Friday 8am-6pm and no longer operate at weekends. Careline, our contact centre for adult and children's social care enquiries, will remain a 24/7 service.
Before you contact us you should be able to find what you need in our benefits section.
Accessing benefits services online speeds up the process as enquiries are logged straight into our system.
Want to know if you can claim benefits?
Do this quickly online by using an independent benefits calculator. The service is free and anonymous. Visit GOV.UK to start your calculation.
But if you really can't find what you're looking for get in touch with us using this form and we will answer your enquiry as soon as we can.
Telephone 0800 0283697 or 0151 233 3009 (we also welcome Text Relay calls on this number). 0800 numbers are free of charge from landlines and mobiles.Revenues and Benefits Service, Cunard Building, Water Street, Liverpool L3 1AH