Check your bin day
Use our bin day checker to find out your collection days for refuse, recycling and garden waste.
Check bin collection dates.
Report a missed collection
You can report a missed collection online.
See our missed bin collection page for details on when and when not to report it as a missed collection.
Book a bulky collection
You can book a bulky item collection online with Bulky Bob's.
This service is for Liverpool City Council residents only.
Request a bulky item collection.
Change or cancel a bulky collection
Change or cancel a booking by clicking on the link in the email confirmation we sent you when you made the booking.
However, if your collection is due within 24 hours, please contact us.
Request a bin
You can request a new or replacement purple, blue or green bin.
Depending on the reason for a replacement, there may be a charge.
Request a bin.
Apply for copy certificates
You can apply online for copies of birth, marriage and death certificates or family history certificates.
Find out more and apply.
Tell Us Once service
If you have registered a death and opted to use the Tell Us Once service, sign in using the unique reference number the registrar has given you.
Sign in
You must use this service within 28 days of registering the death.
Book a registrar for your marriage or civil partnership
You can provisionally book a registrar online for your marriage or civil partnership ceremony.
Book a registrar.
Make a new claim
You can apply online for Housing Benefit and Council Tax Support.
Before you apply, read the information to check you are eligible:
Tell us about a change
If you are moving home or your circumstances have changed, please tell us as this could affect your benefit entitlement.
Tell us about a change
Get benefits advice
If you are not sure if you are getting all the welfare benefits you may be entitled to, we can help.
Request a referral.
Appeals
If you are affected by a decision about Housing Benefit, Council Tax Support or school travel support you have the right to appeal.
Report a benefit fraud
You can report benefit fraud online to the Department of Work and Pensions (DWP).
Report a benefit fraud.
Something else
Before you contact us you should be able to find what you need in our benefits section.
Accessing benefits services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the Benefits Service
Pay your Council Tax
The easiest way to pay is to set up a monthly Direct Debit.
You can also pay online, over the phone or at a post office or PayPoint outlet.
See all ways to pay.
Register for Council Tax
If you have moved into a Liverpool property you need to register for Council Tax with us.
Once you have registered you can start paying your Council Tax.
Find out more and and register online.
Tell us about a change
If there has been a change in your circumstances you need to tell us as this may affect your bill.
For example:
- Name change
- Moving house
- Someone's moved in or out
- Someone in your household has turned 18
Tell us about a change.
Notify us of a death
When you register a death at the Register Office, you can use the Tell Us Once service which notifies all council and government services in one go.
Read about Tell Us Once.
If you didn't use this service and need to notify us of a death, please contact us.
Check balance and download bills
If you manage your account online you can check your balance and payments and download bills.
Sign in
Or set up your online account.
Payment not come off bill
It takes up to 5 working days for payments to show on your bill. Sign in to your Council Tax account to check your balance.
Sign in
Or set up your account online.
Only contact us if it's been longer than 5 working days since you made your payment.
Haven't received a bill
If you have moved to the area or changed address you need to register for Council Tax with us before we can send you a bill.
Find out more and register online.
If you have previously received bills for your current address please check your email as you may have opted to go paperless.
You can view your bills online if you manage your account online.
Sign in
Or set up your online account.
Council Tax reference number and online key
Your Council Tax reference (account number) and online key are printed on the top right corner of your latest bill or summons notice.
You'll need both of these if you want to set up your account online.
If you don't have a copy of your bill and can't find your account number or online key, contact us.
Something else
Before you contact us you should be able to find what you need in our council tax section.
Accessing Council Tax services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the Council Tax service.
Noise complaints
If you haven't been able to resolve a noise dispute, you can make a formal complaint online.
Make a noise complaint.
Dog fouling/Dog waste bin
You can report dog fouling or a full dog waste bin online.
Report a dog issue
Park and cemetery maintenance
You can report issues with parks and cemetery maintenance online.
This may include damaged equipment (including play equipment), lakes or injured wildfowl.
Find out more and report a problem.
Apply for housing
To apply for affordable housing and sheltered housing in Liverpool you must join the Property Pool Plus Housing Register.
Find out more and register.
Housing conditions
You can report poor housing standards and conditions online.
Issues with a private landlord
You can report poor quality landlords, problems with properties that are licensed by us or houses in multiple occupation that are unlicensed.
Report your landlord online
Check if your landlord is licensed
All private landlords in Liverpool must have a licence for each of their rented properties.
We keep an online register of all properties that are licensed.
Check if your landlord is licensed.
Struggling to heat your home
If you live locally and are struggling to pay energy bills or heat your home we may be able to help.
Contact our Healthy Homes team
Struggling with day to day activities at home
If you or a family member finds it difficult to manage day to day activities at home due to old age or physical, mental or sensory impairment, you can request an occupational therapy assessment to help you live more independently.
Request an occupational therapy assessment.
Pay a fine (PCN)
You can pay a fine online or via our automated payment line.
You'll need your PCN reference number to pay your fine.
If you have lost your PCN, please contact us.
Challenge a fine (PCN)
You can dispute your parking or bus lane fines online.
I have not received a permit
Depending on the type of permit, the processing times are:
- Blue Badges: 12 weeks.
- Resident and visitor permits: 12 working days.
- Business permits: 28 working days.
Only contact us if you have not received your permit and it falls outside these timescales.
Report a ticket machine fault
Please contact us to report a faulty ticket machine.
Use the phone and pay service or purchase a ticket from another machine to avoid being issued with a fine.
If you remain at the location without a ticket or did not use phone and pay, you may be fined.
H bar markings
You can apply online for a H bar marking if you have a dropped kerb.
Apply for a H bar marking.
If you already have a H bar marking but it has faded significantly, you can request for it to be repainted.
Use our road markings form to do this.
Pay for parking on mobile
If you park in an on-street bay or council car park you can register for phone and pay so you won't need cash to pay and display.
See phone and pay for more information.
Report problem parking
Tell us if parking restrictions such as yellow lines or residents' parking bays are being ignored by motorists.
Report problem parking
Something else
Before you contact us you should be able to find what you need in our in our parking section.
Accessing parking services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact parking services.
Check if you need planning permission
There are different planning consents and approvals you may need before starting any work or your project may fall under permitted development.
Check if you need permission for your project.
Submit a demolition notice
You must get permission from us to demolish a building or part of a building.
Submit a demolition notice
Report a dangerous building or structure
If you are concerned about a building or structure being unsafe, please let us know.
Report a dangerous structure.
Something else
Before you contact us you should be able to find what you need in our planning and building control section.
Accessing planning and building control services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Potholes
If you see a pothole that needs fixing you can report it online.
Report a pothole
Street cleaning and litter problems
You can report a range of street cleaning issues online, including flytipping, street cleaning, graffiti and more.
Report street cleaning issues.
Faded road marking
If you see road markings which have faded significantly or think new road markings are needed you can report it online.
Report a faded road marking.
Hazardous kerb
If a kerb stone is causing a potential hazard you can report it online.
Report a kerb issue.
Broken street furniture, signs or bollards
Tell us if you see broken benches, planters or bins or report an issue with barriers, bollards and signage.
Report a street furniture issue.
Dog fouling/Dog waste bin
You can report dog fouling or a full dog waste bin online.
Report a dog issue
Dangerous bridge, wall or structure
You can report faults with roads or footbridges, retaining walls that support roads or subways.
Report a structural issue.
Apply for reception or year 7
Online applications open each year from mid-September.
- Reception: You can apply for a reception place in the autumn term after your child turns 4. The closing date is 15th January.
- Year 7: You can apply for year 7 when your child starts year 6. The closing date is 31st October.
Find out more in our school admissions section.
If you miss the application deadline, read the process for late applications.
Find a school
View details of all schools in Liverpool including admission numbers and Ofsted information.
Search schools
Something else
Before you contact us you should be able to find what you need in our school admissions section.
Accessing school admission services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the School Admissions Service.
Request a needs assessment
A needs assessment gives us an opportunity to look at an adult's needs and work with you to put in place the best care and support.
Request an OT assessment for adults
Anyone over 18 with care and support needs can ask for an occupational therapy assessment to help them manage day to day activities at home.
Request an adult OT assessment
Request an OT assessment for children
An assessment looks at the ways we can help children with additional needs carry out key life tasks at home, school and play.
Request a children's OT assessment
Something else
Before you contact us you should be able to find what you need in our social care section.
Accessing social care services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Where to vote
You will receive a polling card a few weeks before an election which tells you which polling station to use.
We also publish a polling station look-up on our website, normally a few days before the election.
Find out more in voting and elections.
Something else
Before you contact us you should be able to find what you need in our voting and elections section.
Accessing electoral services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact Electoral Services
Complaints and feedback
We will only investigate formal complaints if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this.
Please refer to our complaints and feedback section on how to make a formal complaint or submit a compliment.
Contact a councillor
If you need to get in touch with your local councillor you can find their information online.
Find your councillor by postcode, name, ward or political party.
Compensation claims
If you're making a claim against the council for vehicle damage or personal injury, you must submit a claim in writing.
Submit your claim online.
Media enquiries
The council's communications team should be the first port of call for all media enquiries.
Each member of the team has expertise and knowledge of specific portfolios.
Contact the communications team.
Something else
You can find information, request services and report issues by using the search box at the top of this website.
We recommend using our online services where available, as your enquiries get logged straight into our systems which speeds up the process.
But if you can't find what you need please get in touch by using this contact form.
