Visit a One Stop Shop
Closure notice - Wednesday 30th November
On Wednesday 30th November Kirkdale, Toxteth, Norris Green, Lee Valley, Old Swan and Garston will be closed in the morning for staff training. They will be open as normal in the afternoon. Apologies for any inconvenience caused.
Old Swan One Stop Shop
Find us
Old Swan LibraryPrescot Road
Liverpool
L13 5XG
Old Swan One Stop Shop offers a self service and assisted self-service to help with your council enquiries. Our fully trained staff will be on hand to support you.
To enable us to see customers safely and to keep waiting times short we have introduced an appointment system. To book an appointment call the following numbers between Monday to Friday 8am to 6pm:
- Revenues appointments (Council tax/Business Rates): 233 3008
- Benefits appointments 233 3009
- Blue Badge appointments 233 3000
- Parking appointments 233 3011
- Payments appointments 233 3050
If you are calling about multiple enquiries you do not need to book separate appointments. Just tell the adviser on the call and they will book your appointment to cover all areas.
We only accept card payments at this One Stop Shop.
- No parking
Please do not visit a One Stop Shop if you or someone you have been in contact with has or is showing symptoms of Covid-19.
Remember, you can access Council Tax, Housing Benefit, parking permit enquiries and more online without having to visit a One Stop Shop.
Use the search box at the top of this page to find the service you need or choose a service to view a range of options.
As part of our commitment to improving our services we regularly review what we do and act on your feedback.
Opening hours
| Monday | 09:30 | 12:00 |
|---|---|---|
| Monday | 13:00 | 16:00 |
| Tuesday | 09:30 | 12:00 |
| Tuesday | 13:00 | 16:00 |
| Friday | 09:30 | 12:00 |
| Friday | 13:00 | 16:00 |