Adult social care user survey

Start date: Monday 9th January 2023
End date: Friday 24th February 2023

What are we consulting on?

Councils with Adult Social Services Responsibilities (CASSRs) in England must carry out an annual survey, which asks service users about the care and support services they receive and what impact it has on their quality of life.

We conduct the survey on behalf of NHS digital to help improve services.

How to comment

You cannot take part in this consultation unless you have been contacted directly by the council's adult social care service. If invited to take part, you will receive a letter from the Director of Adult Care and Health and Homelessness.

We have randomly chosen people who have received care and support services paid for or arranged by the council - for example, those who live in a care home, attend a day centre or have a care worker.

Surveys are paper based and NHS Digital provide all materials, including the survey questionnaire. You can find out more about the adult social care user survey materials on the NHS Digital website. 

This consultation is not for the general public.

What happens to my views?

Answers are collected by the council's Adult Social Care Team. They will not be shared with anyone directly providing you with services.

We will anonymise the results so no one can directly identify you - we will remove all your personal details (name, address, postcode, date of birth) before sharing the information with NHS Digital.

We will only contact you if you have indicated that there is a risk to you or someone else's health and safety, or that you are experiencing a serious problem with your care. In this case someone who is not your social worker or care worker will contact you to discuss how you wish to proceed.

Responses will be kept solely for the purposes of this consultation and will be destroyed 12 months after the submission date to NHS Digital.

Read our privacy notice which tells you how we use your data.

What happens next?

NHS Digital will publish the anonymised findings which will be used as the basis of analysis that are included in national level official statistics reports. The information will then be used to inform and support policy and decision making at both the local and national level, to improve care, services and outcomes for local populations.

Further information

You can find out more about this annual survey and the materials used on the NHS Digital website.

If you have any questions about this consultation please email