Ask for help

Are you self-isolating or clinically extremely vulnerable? Find out how to access a range of support.

What help can I get?

You can get help if you:

We want to prioritise people who really need help, so please ask family, friends, neighbours or anyone else that you can call on first. We can offer support if you need to:

  • find an emergency foodbank
  • get help with your shopping
  • ask for prescriptions to be collected
  • chat to a friendly volunteer because you are lonely
  • improve your mental health
  • get help with an alcohol issue or stopping smoking
  • ask for advice about an employment issue
We cannot offer financial help via this scheme -  if you are experiencing financial problems due to a sudden drop in income as a result of self-isolating, for instance, find out what financial support is available

How do I ask for help?

How to ask for help if you are self-isolating

If you are self-isolating, use our online form below to request help. It takes no more than five minutes to fill out.

Ask for help from the advice team

Alternatively, please call 0151 233 3066. Our lines are open 8am to 6pm Monday to Friday.

How to ask for help if you are clinically extremely vulnerable

Use the GOV.UK online shielding support service to register yourself, or someone you know, to:

  • get priority supermarket delivery slots, if you already have priority supermarket deliveries, you will keep them
  • tell the us, Liverpool City Council, that you need support if this cannot be provided by friends, family or other support networks. We can help with shopping, emergency foodbanks, collecting prescriptions or just having a friendly voice to speak to 

If you need to register your needs by phone, or have an urgent need, contact us on 0151 233 3066. Our lines are open Monday to Friday 8am to 6pm.

Government will not deliver food parcels. Find about foodbanks and delivery services.

Privacy statement

All personal data collected via this form will be shared with our scheme partners for the sole purposes of allocating the right resources to the right people at the right time.

This is key to us making sure we deliver support where it is most needed at this difficult time. This means your name, contact details and details about your needs will be shared with groups in the community who may also contact you directly.

Your data will be stored securely for a maximum of 12 months. When it is no longer needed it will be destroyed. We may have to adapt our data sharing methods as this scheme grows, but all changes will be carried out under existing data protection law.