Request an alleygate key or report a fault

Alleygates are placed in alleyways and passages to prevent and reduce burglary and criminal damage, including anti-social behaviour.

Request a key or report a fault

Is there a charge?

Residents of pension age do not have to pay for a new or replacement key. However, landlords of pension age who do not live in the property must pay. 

All other residents will be charged £6.

Alleygate keys must be paid for before collection.  You can pay online below or over the phone by calling 0151 233 3001. Quote your application reference number when making your payment.

Pay online

You will be given a payment reference number as proof of payment - please make a note of this as you will need this when you collect your key.

Where do I collect my key?

Keys can be collected from:

Newton Road Depot (off Prescot Road)
Liverpool
L13 3HS

The letter you receive will tell you when your collection day and time is. 

You will need to show two forms of ID with proof of your address when collecting your key, along with your payment receipt number for the £6 fee. 

Proof of ID can be a rent or mortgage agreement and a utility bill.