How to make a referral

If you have done all you can to try to resolve your housing problems using our advice pages, and you meet the qualifying criteria, you can make a housing referral.

To make a professional referral on behalf of a homeless person or someone at risk of homelessness see 'Are you a professional'.

 

  1. Make an online housing referral

    If you are legally homeless or are at risk of losing your home, you can make a housing referral.

  2. What happens after you submit a referral?

    Once you submit a housing referral and your request is accepted, a housing adviser will call you. Find out what happens during that call and what support you may be given.

  3. How to contact us

    How to contact us in an emergency, or request a call back from a housing adviser if you need help with an existing referral. We only accept online referrals and call back requests for non-urgent cases.