How to access Early Help Hub services

Find out what services Early Help Hubs offer and how to make a professional referral to each of them.

Our three Early Help Hubs in are led by consultant social workers who each manage a team of outreach family support works who carry out early help interventions.

Each hub has a range of other professionals who support the early help agenda including representatives from the police, children's services, health, housing, the DWP and the school family support service. 

What services do the hubs offer?

Our hubs offer a number of services for children from 0-18 years. 

Therapeutic Services

There are three full time therapeutic social workers based in the Early Help Hubs who offer one-to-one therapeutic support for children and young people aged 8-18 years old.

We also commission Dialectical Behaviour Therapy (DBT) and Cognitive Behaviour Therapy (CBT) via specially trained therapists.

Our therapeutic service is suitable for children who:

  • have complex or developmental trauma resulting in emotional dysregulation
  • have been identified as being at increased risk of criminality, violence or family breakdown
  • are experiencing heightened or severe anxiety, or emerging mental health needs

How to make a referral to Therapeutic Services

Please email TSW@liverpool.gov.uk if you would like to discuss a referral and a manager will arrange a call back.

Keeping Families Together

We have three outreach family support workers who work with families at risk of family breakdown. The aim of the service is to provide intensive support to families to help them improve their relationships and remain living together in the long term.

By providing early intervention to address emerging difficulties we reduce the likelihood of escalation to children’s services.

Our workers link with the Early Help Therapeutic Service and the Step Forward Project to provide intensive wraparound support to address both child and parent
mental health needs too. 

How to make a referral to Keeping Families Together

Families that can would benefit from a referral to Keeping Families Together are identified by our consultant social workers. Please contact margaret.burns@liverpool.gov.uk for more information. 

Step Forward Project

Early Help have access to a community based psychosocial intervention service, to provide mental health support to parents who are actively engaged with Liverpool’s Early Help Children’s Service.

They provide mental health psychological support that might not be available through other local mental health services, specifically designed to meet the needs of parents.

The service is offered to adults over the age of 18, who are experiencing mental health difficulties, and are not in receipt of any other mental health support.

How to make a referral to the Step Forward Project

Referrals can be made by Outreach Family Support Workers and are sent via email to stepforwardforearlyhelp@merseycare.nhs.uk.

Parent Baby Relationship

Early Help has access to a to PBRS a service that works with parents and babies aged from 0-18 months.

Support is offered in groups or one to one and can include:

  • parent and infant psychotherapy
  • family therapy
  •  video guidance
  • rewind therapy

The service helps parents and carers see and respond to their baby’s present needs. This is done by supporting them to overcome blocks, for example, to reprocess early trauma or birth trauma, recognise their baby as a unique individual and understand their developmental needs.

How to make a referral to the Parent Baby Relationship

Referrals can be made via email by any professional providing Early Help support to a parent and baby, to parentandbaby@pss.org.uk.

0-9 Project

There is a team of ten Outreach Family Support workers who are dedicated to completing complex LON3 EHATs for partner agencies.

Professionals from midwifery, health visiting and primary schools can refer to the team. To clarify eligibility please liaise with shobia.hussain@liverpool.gov.uk.

The aim is to target the provision at the most complex families who are on the cusp of entering social care, to reduce risk and need and to prevent cases escalating to the point that they need a statutory intervention.

How to make a referral to the 0-9 Project

Referrals are restricted to pre-approved agencies via the pre-EHAT referral process.

School Health Project

A team of skilled and experienced family support workers has been established to take referrals from school nurses.

The family support workers will complete early help assessments where there are concerns that warrant a Team Around the Family approach or they can offer direct work with young people with emerging mental health and attendance issues.

The aim of the project is to target provision at the most complex families who are on the cusp of entering social care, to reduce risk and need and to prevent cases escalating to social care.

How to make a referral to the School Health Project

Referrals can be made by school health workers via the pre-EHAT referral process.

School Family Support Service

There are ten outreach family support workers who are managed by a consultant social worker and a team manager.

Schools who purchase the service are able to make referrals directly to their own dedicated outreach family support worker provided by the service. The family support worker will then make contact with the family to progress early help support.

For queries about purchasing the service please contact margie.johnson@liverpool.gov.uk.The family support workers complete Early Help Assessments and coordinate a plan of support via the Team Around the Family approach.

How to make a referral to the School Family Support Service

Referrals can be made by emailing schoolsfamilysupport@liverpool.gov.uk.

Where are the hubs?