Children and young people services privacy notice

Liverpool City Council’s Children and Young People Services work under the legal obligations and conditions of both the Principles of the Data Protection Act (DPA) and the Articles of the new European General Data Protection Regulation (GDPR).  

Whilst the majority of the GDPR is similar to the DPA, and will be reflected in a new Data Protection Act, there are some changes which effect both ourselves as an organisation and you as an individual.

The legal basis for processing your information

We provide a wide range of preventative and advisory services and each will rely on a legal basis for us to collect, share and retain your information.      

Article 6 of the GDPR allows Liverpool Children and Young People Services to process your information under the public interest condition, specifically The Children Act 1989 for safeguarding obligations and responsibilities. 

However, for services supporting Early Help and Troubled Families and other support based provisions, we will obtain your explicit and informed consent.  

Our obligations

Liverpool City Council makes every effort to keep all the personal data it holds secure, whether held electronically or as paper copies. We also ensure that only members of staff with a legitimate reason to access your information have permission to do so.

Your information will only be kept for a specific amount of time after which it will be securely destroyed. View the Corporate Data Retention and Disposal Policy.

Even though we are required to share your information with authorised partner organisations, we will ensure this is done in a secure manner, and the information is proportionate in order for them deliver your services.  

These partners will also include organisations that we commission to provide children’s care and support. As they are delivering a service on our behalf these organisations must keep your details safe and secure, and as the data controller we will make sure that they comply with our required information sharing standards and protocols.

View a list of organisations that we may be required to share your information.

It is very important that we are able to plan and realign our delivery of children’s services to meet the needs of Liverpool’s families and young people. To do this, we carefully use the information we collect about how services are delivered and who is using them.

In certain cases, such as safeguarding inquiries and criminal investigations we are legally obliged to provide information to the police. However we have procedures in place that allows this to be carried out in a secure and confidential manner. 

Your rights

As with the Data Protection Act, GDPR gives you a number of very specific rights regarding your information.   

Right of access

You have a right to see the information that organisations hold about you. If you would like to exercise this right you can begin the process by completing a Subject Access Request form.

Right of rectification

If you find that we are holding incorrect information about you then we are responsible to rectify this as soon as you notify us.

Right of erasure

This right may also be known as a right to be forgotten. If you feel that the information we are holding is no longer justified or manifestly incorrect, you can apply to have it erased.

Right to restrict processing

Rather than erasing the information you have a right to apply to have conditions and restrictions placed on how we use and process it.

All the above rights come with ‘terms and conditions’ and in some cases may adversely affect our ability to provide you with services. We would advise that you contact our information governance officers who will discuss and process your request by emailing

We also ask that you help us by informing Careline by phone 0151 233 3800 or email when your details need to be updated, such as when you move house.

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