Accessibility statements for third-party applications
Accessibility statement for the taxi licence applications system
Liverpool City Council uses a number of third-party applications to deliver key online services to its customers. The taxi licence applications system is a third-party application supplied by Personnel Checks (soon to be moved to TaxiPlus) and is used to support the planning consultation process.
This accessibility statement outlines how accessible this application is and what measures being taken to improve its accessibility status. For information about the core content managed by us, please see the liverpool.gov.uk accessibility statement.
How accessible is this application?
We know that some parts of this application are not fully accessible, these include:
- issues with some form elements including, duplicate ID’s, missing or duplicate
- CSS style issues including the use of CSS to insert content
- missing or incorrect alt text
- issues with text and colour contrast
- empty headings on some pages
This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and issues listed above.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:
- email email@example.com
- call 0151 233 3000
We'll consider your request and get back to you as soon as possible.
Reporting accessibility problems
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please contact firstname.lastname@example.org.
The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
What we're doing to improve accessibility
TaxiPlus and Liverpool City Council are committed to making the planning consultation portal accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Liverpool City Council has an ongoing improvement programme focused on improving accessibility across the whole of liverpool.gov.uk. The Personnel Checks taxi licence applications system was last audited in October 2021 and will be reviewed again for improvement in June 2022, or before if the switch to TaxiPlus's solution is made before this date.
If our providers fail to meet and address key accessibility requirements, we will make every effort to request they make the necessary improvements. If the costs of making these improvements is too high, we may consider them a disproportionate burden on the council and seek to review our contract with the provider when it is next up for renewal.
The existing taxi licence applications system has an exemption in place until 19th September 2023 at which point any replacement will be procured following Liverpool City Council's procurement guidelines which include mandatory digital accessibility checks since February 2021.
Preparation of this accessibility statement
This statement was prepared in April 2021. It was last reviewed in October 2021. The system was last tested in October 2021. The test was carried out internally by Liverpool City Council's Digital Service.