Accessibility statement for Jadu Case Management

Liverpool City Council uses a number of third-party applications to deliver key online services to its customers. The Jadu Case Management Solution uses a 'digital layer' to provide a seamless integration between our front-office customer experience and back office systems. This integration provides a more streamlined and efficient journey for our residents and businesses.

This accessibility statement outlines how accessible this application is and what measures are being taken to improve its accessibility status. For information about the core content managed by us, please see the liverpool.gov.uk accessibility statement.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this application?

We know that some parts of this application are not fully accessible, these include:

  • default timeout values cannot be disabled or extended.
  • some pages cannot be found through more than one type of navigation.
  • some pages have HTML validation errors creating an unpredictable environment for assistive technology.
  • some forms do not provide a sufficient text description within an error summary panel or alert dialog when mandatory fields are not completed.

 Find out more about Jadu product accessibility.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and issues listed above.

Jadu test the software against the Web Content Accessibility Guidelines 2.1 A and level AA to test how accessible Jadu Continuum Platform products are. 

They use a combination of semi-automated accessibility tools to test the compliance of all user interfaces against any WCAG 2.1 criteria that can be programmatically tested. This includes, but is not limited to:

  • SiteImprove Accessibility Checker
  • Axe Accessibility Checker
  • WAVE Evaluation Tool
  • IBM Equal Access Accessibility Checked

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems 

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please contact webmaster@liverpool.gov.uk.

Enforcement procedure

The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we're doing to improve accessibility

Jadu and Liverpool City Council are committed to making the Jadu case management system accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Liverpool City Council has an ongoing improvement programme focused on improving accessibility across the whole of liverpool.gov.uk. 

Jadu product teams are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1AA standard and will update the Jadu accessibility statement for each new release of a Jadu product which fixes a documented issue.

If our providers fail to meet and address key accessibility requirements, we will make every effort to request they make the necessary improvements. If the costs of making these improvements is too high, we may consider them a disproportionate burden on the council and seek to review our contract with the provider when it is next up for renewal.

Read liverpool.gov.uk's wider accessibility statement for more information.

Preparation of this accessibility statement

This statement was prepared in October 2025. It was last reviewed in October 2025.