Contact us

Changes to call centre hours

From Monday 20th July our call centre will be open Monday to Friday 8am-6pm and no longer operate at weekends. Careline, our contact centre for adult and children's social care enquiries, will remain a 24/7 service.

Contact us

Call centre lines: open 8am - 6pm seven days a week.
To help us protect the vulnerable and those most in need please do not use these lines unless your call is urgent.

If you can't leave home due to Coronavirus ask for help from the Liverpool Good Neighbour Scheme.

Contact us online using the options below. Accessing services online speeds up the process as enquiries are logged straight into our systems.

Contact a service

We recommend using our online services where available as issues get logged straight into our systems, speeding up the process.

Visit a One Stop Shop

If you prefer to speak to someone in person, visit your local One Stop Shop.

Complaints and feedback

We will only investigate formal complaints if you have already contacted a service area for a resolution.

Contact a councillor

Find contact details for your local councillor and view their surgery times.

Media enquiries

The council's communications team should be the first port of call for all media enquiries.

Make a payment

If we have sent you a letter or bill requesting payment for a service, you can pay online.