Accessibility statement for the Lifestyles booking system

Liverpool City Council uses a number of third-party applications to deliver key online services to its customers. The Lifestyles booking system is a third-party application supplied by Legend and is used to support bookings at Lifestyles Centres.

This accessibility statement outlines how accessible this application is and what measures being taken to improve its accessibility status. For information about the core content managed by us, please see the liverpool.gov.uk accessibility statement.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this application?

We know that some parts of this application are not fully accessible, these include:

  • issues with some form elements including duplicate ID's, missing or duplicate control labels
  • missing alt text
  • nested tables which some screen readers may find difficult to read
  • issues when trying to navigate using a keyboard
  • duplicate page titles on different pages
  • missing site map

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and issues listed above.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems 

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please contact webmaster@liverpool.gov.uk.

Enforcement procedure

The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we're doing to improve accessibility

Legend and Liverpool City Council are committed to making the Lifestyles booking system accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Liverpool City Council has an ongoing improvement programme focused on improving accessibility across the whole of liverpool.gov.uk. The Lifestyles booking system was last audited in April 2021 and will be reviewed again for improvement in 2024.

If our providers fail to meet and address key accessibility requirements, we will make every effort to request they make the necessary improvements. If the costs of making these improvements is too high, we may consider them a disproportionate burden on the council and seek to review our contract with the provider when it is next up for renewal.

The existing Lifestyles booking system contract is up for renewal on 1st April 2024 at which point any replacement will be procured following Liverpool City Council's procurement guidelines which include mandatory digital accessibility checks since February 2021.

Read liverpool.gov.uk's wider accessibility statement for more information.

Preparation of this accessibility statement

This statement was prepared in April 2021. It was last reviewed in October 2021. The website was last tested in October 2021. The test was carried out internally by Liverpool City Council's Digital Service.