Bulky waste collection terms and conditions
Please note - this service is only available for Liverpool City Council residents. For collections outside of Liverpool please contact your local authority.
We do not collect:
- Fixtures and fittings from bedrooms, bathrooms and kitchens
- Glass items where the glass is damaged or hasn't been secured
- Household clearances
- Garden waste
Please read the following statement and click on 'request a bulky item' button if you wish to proceed with a LSSL bulky waste collection.
- I am booking a bulky waste collection for a private residential property within Liverpool only.
- I understand that collections booked for outside the Liverpool area will be cancelled. This may be on the day of collection.
- I understand that my booking is for one individual domestic property. A house containing a number of flats requires an individual booking per flat.
- I understand the items for collection should be accessible to LSSL and where possible on the ground floor.
- I am aware that LSSL operatives wear clothing bearing the company logo. All operatives also have individual identification badges and will show these on request.
- I am aware that should anyone attempt to gain access to my property without any identification or without being prepared to show any identification, that they are not operatives representing Liverpool City Council. Therefore, the council will not be liable for any loss/damage occurred during the removal of any items.
- If disability or age restricts the movement of the items, customers are required to request help from a family member/neighbour/friend where possible. If this is not possible, LSSL will make a decision on the day concerning whether they can move the items safely and without causing any damage to property.
- LSSL do not accept any liability regarding damage to property when assisting to remove the item from the property or driveway. I understand I may be asked to sign a disclaimer form in advance of items being removed from the property.
- I am aware I need to cover any items such as sofas and beds as items that are too wet may not be collected on the day by LSSL due to the weight of the item.
- My item/s may be refused collection if it is deemed hazardous to health (e.g. infested or soiled) or operatives are unable to lift the item (e.g. rain soaked mattress would be considered too heavy and dangerous). Mattresses, where possible, should also be stored upright.
- If the item is a carpet it should be rolled up and tied with string and stored in an upright position. The volume of flooring collected on the day is discretionary, and an additional booking may be required.
- Laminate or wooden flooring must be stacked neatly and tied together. The volume of flooring collected on the day is discretionary, and an additional booking may be required.
- Bedframes must be dismantled.
- LSSL can collect items containing glass, e.g. display cabinets. But the glass must be secured (taped/covered) and not smashed or shattered.
- Items can be removed from the rear of the property. Where access is restricted by an alleygate please note that the LSSL drivers do not have alleygate keys. The customer must arrange for the gate to open or be at the property to meet the drivers and open the gate for them. Please state in the description how LSSL will be given access.
- Under no circumstances can items be left in the alley/passageway itself or the public highway.
- LSSL will only collect from garages/sheds if the customer is available to accompany the crew.
- If items are left for collection outside the property, they must be clearly visible to the collectors when they arrive at the front of the property.
- LSSL will collect items of furniture from residential flats. If there is no lift on the block of flats, LSSL will attempt access to the flat via the stairwell, but a guarantee cannot be given that the items will be collected if there is an access issue. Each flat must have an individual collection request.
- If the block of flats has a lift and it is out of order, again LSSL will make an attempt to gain access but may have to return upon repair of the lift.
- LSSL will collect from vacant properties where the resident has passed away, and the house will soon be vacated. The relative or friend of the deceased are able to arrange a collection of the household items to be collected for when the property is vacant. Again, there must only be five items and the relative or friend of the deceased should be requested to keep the items dry.
By requesting a collection, you are agreeing to the above terms and conditions.