Refunds and green bin fee waiver

Find out how to get help if you cannot afford the green bin collection fee, and see our refund policy.

What if I can’t afford the fee?

If you are struggling financially and in urgent need we may be able to waive the fee. We can only consider your request if you meet the full eligibility criteria.

Request a green bin collection fee waiver

Read our privacy notice which tells you how we use your data

Can I get a refund if I no longer want this service?

Following a 14-day cooling-off period, the fee is non-refundable. Please complete the form below if you wish to cancel your green waste collection service in the 14-day cooling-off period and request a refund.

Request a refund within the 14-day cooling-off period

Please note that the collection service is 'opt in' so you do not need to cancel it if you do not wish to pay for it.

Will I get a discount if I sign up part-way through the year?

You pay an annual fee from the date you sign up. 

Can I get a free green bin if I use it for leaves that have fallen from council-owned trees or my neighbour's trees?

No. The law states that a tree owner cannot be held liable for fallen leaves. If you don't wish to pay for a green bin, you can compost the leaves or take them to a recycling centre. We also routinely clear leaves from public areas such as public paths, highways and parks.

Terms and conditions

Please read the terms and conditions of the garden waste collection service.