Council Tax online account enquiries

Please use this form:

  • If you have lost your online key (this key can be found on your latest bill or notice).
  • If you cannot access your online Council Tax account.
  • If you need any other help with your online Council Tax account.

We aim to reply to emails within two hours if they are sent to us between 9am and 5pm, Monday to Friday.

If you submit an enquiry outside of these times we aim to respond within one working day. We aim to respond to enquiries that are not related to My Council Tax Online within 10 working days.

Contact Us
You'll find this on the top right of your bill or summons.