Consultation on Care and Support at Home Services

Start date: Monday 4th November 2024
End date: Monday 20th January 2025

What are we consulting on?

We want to hear your views on Care and Support at Home Services.  

These are services the council arranges to support people who have care and support needs to continue to live in their own home. The services provide support with a range of practical tasks such as personal hygiene, dressing and undressing, managing toilet needs and maintaining nutrition. The services also support people to maintain their independence and wellbeing.  

We are developing a new service model for Care and Support at Home. We plan to run a procurement process to award new contracts for the future provision of these services during 2025. The council provides Care and Support at Home to more than 2,500 people and spends around £35m a year on these services.

We want to hear what is important to you about our future Care and Support at Home services. We have some ‘design principles’ which set out how we want Care and Support at Home services to work in the future. These include:

1. Making services flexible so that people have more choice and control over their care and support.
2. Asking providers of Care and Support to focus on enabling people to achieve the outcomes that matter most to them. Examples of an outcome include ‘improving a person’s quality of life ‘enabling a person to maintain, and where possible, increase or fully regain the independence. 
3. Ensuring the services work closely with other community and health services in neighbourhoods in a joined-up way.
4. Making more  use of technology-enabled care solutions such as telecare - remote monitoring of people to support them to live independently at home - and assistive technology which helps people manage their health conditions.
5. Making the services more accessible to working-age adults as well as older people.
6. Exploring how we can ensure that the services work in an integrated way with Health Services. For example, upskilling care workers so they can undertake some ‘clinical’ tasks such as administering eye drops and pressure care. 

Read a cabinet report with more information about these proposals.

How to comment

We want to hear from as wide a range of people as possible.  We are completing an online survey. You can complete the online survey using the link below. 

Start the survey on our proposals 

We will also arrange focus groups early next year so that people in the community have the opportunity to help us to shape how Care and Support at Home will work in the future. If you are interested in joining a future focus group, you can provide your contact details on the survey.  

A paper version of this survey in English or other languages is available on request. If you require a printed or translated version, please email adultcommissioningteam.people@liverpool.gov.uk. 

What happens to my views?

Your views will be used to help us shape the future service model to ensure it reflects what is important to make the services as effective as possible.

Any information that can potentially identify individuals will be restricted, and individual responses and comments will be anonymised. Once the consultation is completed, all collected data will be destroyed after one year.

What happens next?

Once we have collected the view of Liverpool’s residents and our stakeholders, we will consider feedback as we develop the future Care and Support at Home service.  

Further information

If you have any questions about this consultation, please email adultcommissioningteam.people@liverpool.gov.uk.