Help us to help you

We’re committed to delivering excellent services, but we can’t do it alone. Here’s how you can help us serve you and your community better.

Use our website first

Many answers and services are available online, saving you time and helping us respond faster.

Contact us through official channels

Use published contact details rather than reaching out to individual staff members directly. This ensures your enquiry is logged and handled properly.

Treat our staff respectfully

We’re here to help. Kindness and respect go a long way in creating a positive experience for everyone.

Keep us updated

Let us know about changes in your circumstances and provide accurate information when requested.

Avoid duplicate contacts

Please wait for the response time given before contacting us again about the same issue.

Give feedback

Tell us what’s working well and where we can improve. Your feedback helps shape better services. Find out how to give us feedback.

Work with us in your community

Join us in tackling local priorities — whether it’s improving recycling, keeping neighbourhoods clean, or supporting local businesses and events.