Flooding

When heavy rainfall overwhelms drains and sewers, the water can't drain away through the ground or drainage systems quickly enough. This can cause surface water flooding.

Who you report a flood to depends on where the water is coming from.

If your life, home or environment is in immediate danger from flooding, call 999.

If there is widespread flooding, the council and emergency services will work together to help residents, providing rescue services and emergency shelter.

Flooding on public roads caused by heavy rainfall or flash floods

We are responsible for maintaining drains and gullies on our public roads. 

You can report blocked drains online, but if any of the following apply, call us immediately on 0151 233 3001:

  • the water level is rising rapidly, normally after a flash flood
  • the water stretches the length of 3 houses
  • there is a danger of the water entering inside or outside a property
  • vehicles are switching lanes to get around the water
  • there is obvious damage to the road surface, such as a hole
  • the road has flooded before

Examples of flooding and surface water

  • Example of pooling water due to blocked drain, but not an emergency. Report this type of issue online.
  • Major flood, immediate danger to traffic, pedestrians and homes.
  • Water not draining, forcing traffic into other lane and possible danger to property.
  • Water pooling due to debris blocking grid, but not an emergency. Report this type of issue online.

Flooding on public roads caused by burst water main

United Utilities is responsible for fixing burst water mains.

If you see the road flooding even though it hasn't rained in hours, it’s probably a burst pipe rather than typical flooding. You can tell the difference because the water will be clear (not muddy) and will look like it's bubbling up or spraying from the ground.

Contact United Utilities 24/7 on 0345 672 3723 or use the report a problem form on their website.

Sewer flooding (wastewater)

United Utilities is responsible for sewer flooding.

Sewer flooding usually happens when sewer pipes are blocked or cannot handle heavy rain. Signs include a lingering 'eggy' smell from the water, or tissues, wet wipes or other sanitary products in the water.

Contact United Utilities 24/7 on 0345 672 3723 or use the report a problem form on their website.

Floodwater is dangerous! Don't walk or drive through it - It is contaminated, can hide open manholes and be fast flowing.