Direct Debits agreements
Your first payment explained
If you start your agreement on or before the 10th day in the month we will calculate your first fee on a daily basis (this will be labelled ‘prorate slider’) to cover your use until the end of that month. We will take the first DD from your bank on the first of next month
If you start your agreement after the 10th day in the month we will again calculate a fee on a daily basis for the remainder of that month, and will also charge the full monthly (Cycle) fee to cover the following month. The first DD collection from your bank will not then be until the 1st of the month after that. For example join on 15th September your first DD payment will not be until 1st November.
Cancelling your membership
You can cancel your membership after 3 months and we require 2 months written notice. View our terms and conditions to find out more.