'My Council' account is changing

What this means for you

To ensure a smooth transition and prevent any customer requests from being lost between the two systems, we have switched off the 'My Council' account.

Your reports will go through to our contact centre and service teams as usual, and you will continue to receive email updates.

What is the new account?

'My Account' is our new case management system.

We know from residents' feedback, that you want an easy way to contact us and to be kept up to date on the progress of your request — and that is what 'My Account' will do.

Pest control is our first service. From Monday 10th November you can book and manage your appointments online and receive real-time notifications.

When can I register?

As part of our phased rollout, you can register now for a 'My Account'. The account will give you access to a dashboard with your personal profile.

As we add more services, you will be able to view and keep track of things you report or contact us about.

Thanks for your patience

Whilst we continue our customer service improvement journey, we want to thank you for bearing with us.