Accessibility statements for third-party applications
Accessibility statement for i-Casework
Liverpool City Council uses a number of third-party applications to deliver key online services to its customers. i-Casework is a third-party application supplied by Civica to support online customer feedback case management.
This accessibility statement outlines how accessible this application is and what measures being taken to improve its accessibility status. For information about the core content managed by us, please see the liverpool.gov.uk accessibility statement.
How accessible is this application?
We know that some parts of this application are not fully accessible, these include:
- missing document titles
This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and issues listed above.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:
- email email@example.com
- call 0151 233 3000
We'll consider your request and get back to you as soon as possible.
Reporting accessibility problems
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please contact firstname.lastname@example.org.
The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
What we're doing to improve accessibility
Civica and Liverpool City Council are committed to making i-Casework accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Liverpool City Council has an ongoing improvement programme focused on improving accessibility across the whole of liverpool.gov.uk. i-Casework was last audited in October 2021 and will be reviewed again for improvement in June 2022.
If our providers fail to meet and address key accessibility requirements, we will make every effort to request they make the necessary improvements. If the costs of making these improvements is too high, we may consider them a disproportionate burden on the council and seek to review our contract with the provider when it is next up for renewal.
The existing i-Casework contract is up for renewal on 30th June 2022, at which point any replacement will be procured following Liverpool City Council's procurement guidelines which include mandatory digital accessibility checks since February 2021.
Preparation of this accessibility statement
This statement was prepared in April 2021. It was last reviewed in October 2021. The website was last tested in October 2021. The test was carried out internally by Liverpool City Council's Digital Service.