Accessibility statement for the licensing and regulations portal

Liverpool City Council uses a number of third-party applications to deliver key online services to its customers. The licensing and regulations portal is a third-party application supplied by Tascomi used to support environmental health, HMO licensing and planning searches.

This accessibility statement outlines how accessible this application is and what measures being taken to improve its accessibility status. For information about the core content managed by us, please see the accessibility statement.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this application?

We know that some parts of this application are not fully accessible, these include:

  • issues with some form elements including, duplicate ID’s, missing or duplicate
    control labels
  • issues with animated images
  • CSS style issues
  • some missing keyboard navigation elements
  • duplicate page titles on different pages
  • issues with text and colour contrast
  • empty headings on some pages
  • missing site map

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and issues listed above.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems 

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we're doing to improve accessibility

Tascomi and Liverpool City Council are committed to making the licensing and regulations portal accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Liverpool City Council has an ongoing improvement programme focused on improving accessibility across the whole of The licensing and regulations portal was last audited June 2020 and will be reviewed again for improvement May 2021.

If our providers fail to meet and address key accessibility requirements, we will make every effort to request they make the necessary improvements. If the costs of making these improvements is too high, we may consider them a disproportionate burden on the council and seek to review our contract with the provider when it is next up for renewal.

The existing licensing and regulations portal contract is up for renewal on 25th July 2022, at which point any replacement will be procured following Liverpool City Council's procurement guidelines which include mandatory digital accessibility checks since February 2021.

Read's wider accessibility statement for more information.

Preparation of this accessibility statement

This statement was prepared in April 2021. It was last reviewed in April 2021. The website was last tested in April 2021. The test was carried out internally by Liverpool City Council's Digital Service.